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Legal Policy

Call Recording Policy

Full compliance with federal and all-party consent state laws.

📅 Last Updated: January 1, 2024
📞 +1 (804) 800-8323

🔔 Notice of Call Recording

When you call StreamFix Pro at +1 (804) 800-8323, you will hear: "This call may be recorded for quality assurance and training purposes. By remaining on the line, you consent to recording." You may request recording be disabled before the call begins — just ask.

01

📋
Overview

StreamFix Pro records inbound and outbound calls for specific legitimate business purposes. This policy explains our practices in full compliance with federal and all applicable state laws governing call recording in the United States.

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🎯
Why We Record Calls

  • Quality Assurance: To monitor and improve the quality of our setup services
  • Training: To train technicians on best practices and service standards
  • Accuracy: To accurately document setup instructions provided during a call
  • Dispute Resolution: To resolve disagreements about what was agreed or communicated
  • Compliance: To maintain records as required by applicable law
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⚖️
Federal & State Law Compliance

Call recording is governed by the federal Electronic Communications Privacy Act (ECPA) and individual state laws. StreamFix Pro uses an all-party consent model for every call — we notify and obtain consent from all callers regardless of their state, ensuring compliance with even the strictest state laws.

StateConsent LawOur Compliance
CaliforniaAll-Party ConsentVerbal notice + consent before recording
FloridaAll-Party ConsentVerbal notice + consent before recording
IllinoisAll-Party ConsentVerbal notice + consent before recording
MarylandAll-Party ConsentVerbal notice + consent before recording
MassachusettsAll-Party ConsentVerbal notice + consent before recording
MichiganAll-Party ConsentVerbal notice + consent before recording
MontanaAll-Party ConsentVerbal notice + consent before recording
NevadaAll-Party ConsentVerbal notice + consent before recording
New HampshireAll-Party ConsentVerbal notice + consent before recording
OregonAll-Party ConsentVerbal notice + consent before recording
PennsylvaniaAll-Party ConsentVerbal notice + consent before recording
WashingtonAll-Party ConsentVerbal notice + consent before recording
All Other StatesOne-Party ConsentVerbal notice given as courtesy
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✅
How We Obtain Consent

  • An automated message plays at the start of every inbound call notifying the caller of possible recording
  • The caller is informed they may request the call not be recorded
  • By remaining on the line, the caller provides implied consent
  • If a caller verbally requests no recording, we honor that request immediately
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🚪
Your Right to Opt Out

Simply tell our technician at the start of the call: "Please do not record this call." Your request is honored immediately. Opting out does not affect the quality or availability of your service in any way.

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🔒
Storage, Retention & Security

  • Recordings stored on secure, encrypted servers
  • Access restricted to authorized personnel only
  • Retained for a maximum of 90 days unless required longer by law or for an active dispute
  • Never sold to third parties
  • Deleted securely after the retention period
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📁
Access to Your Recording

Request access to a recording within the 90-day retention period by emailing contact@streamfixpro.com with your name, phone number, and approximate call date/time. We respond within 10 business days. Identity verification required.

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📞
Contact

  • Phone: +1 (804) 800-8323 (24/7)
  • Email: contact@streamfixpro.com

This Call Recording Policy was last updated on January 1, 2024.