Refund Policy

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Our Refund Commitment

StreamFix Pro operates on a results-first basis. Our refund policy is simple and customer-friendly because we believe in the quality of our work.

• Setup not completed: If we cannot complete your setup, you owe nothing for that service attempt
• Partial completion: If only part of your setup was completed, we offer a prorated refund or a free follow-up session
• Issue recurrence: If the same issue recurs within 7 days of service, we resolve it at no additional charge

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How to Request a Refund

Contact us within 7 days of your service date:

• Phone: +1 (804) 800-8323 (available 24/7)
• Email: contact@streamfixpro.com

Describe the issue. We'll first attempt to resolve it; if not possible, a full or prorated refund is issued. Approved refunds are returned to your original payment method within 5–7 business days.

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Refund Eligibility

Refunds Available For:

• Services where the stated setup was not completed as described
• Duplicate charges
• Services cancelled before they began

Refunds Generally Not Available For:

• Services successfully completed as agreed upon
• Issues arising from customer-side changes made after service completion
• Hardware failures diagnosed as beyond remote resolution scope