Privacy Policy

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Introduction

StreamFix Pro ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home entertainment setup services or visit our website.

By using our services, you consent to the data practices described in this policy.

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Information We Collect

Information You Provide

• Name and contact information (phone number, email address)
• Device type and description of setup needs
• Payment information (processed securely through our payment processor)
• Communications during support sessions

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Device information and operating system
• Referring website addresses

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How We Use Your Information

• Provide, operate, and improve our home entertainment setup services
• Process payments and maintain transaction records
• Communicate with you about your setup session
• Send service-related notifications
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do NOT sell your personal information to third parties for marketing purposes.

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Remote Setup Session Data

During remote setup sessions, our technicians access your device only to complete the requested configuration. We do not:

• Store screenshots or session recordings beyond legal requirements
• Access financial applications, banking, or personal document storage
• Retain remote access credentials after a session ends
• Share session data with third parties except as required by law

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Call Recording

Calls may be recorded for quality assurance and training purposes. You are notified at the start of every call and may opt out. See our Call Recording Policy for full details including state-by-state compliance information.

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Data Sharing

We may share information with:

• Payment processors: To securely handle transactions
• Service providers: Who assist operations under strict confidentiality agreements
• Law enforcement: When required by law or to protect rights and safety

We do not share your data with streaming platforms, device manufacturers, or advertising networks.

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Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• California residents: additional rights under the CCPA

To exercise these rights, contact: contact@streamfixpro.com

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Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

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Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover such collection, we will promptly delete the information.

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Contact Us

• Phone: +1 (804) 800-8323 (24/7)
• Email: contact@streamfixpro.com
• Website: www.streamfixpro.com